Delivery
Orders received are dispatched within 24 hours of receiving an order, excluding Saturday and Sunday.
Most Mainland UK orders are sent on a next day delivery service. Lead times for orders outside this area will be quoted over the telephone.
Occasionally delays can be caused by products going out of stock; this is unusual and when this does occur our manufacturing and warehousing teams work hard to ensure the delay is kept to an absolute minimum. We will always advise if this situation occurs and keep you up to date at all times.
A large percentage of our orders are dispatched using a national carrier and will require a signature upon delivery.
The remaining smaller orders maybe dispatched using Royal Mail; again a signature maybe required upon delivery.
If you have not received your order within five working days please do not hesitate to contact us.
Carriage Charges
All carriage charges include three elements; packaging, handling and the actual delivery.
Orders to UK Mainland = Free Delivery
The above carriage charge is available through our online checkout process.
Please note that for all orders outside what is classed as the postcodes for our standard mainland United Kingdom delivery zone, please contact our Customer Services Team on 01254 619000 as these orders cannot be placed online. Currently, the carriage charges for standard items are as follows:
Extended UK delivery (inc N Ireland, Isle of Man, Scilly Isles and Highlands & Islands of Scotland) = £15
FAQs Relating To Delivery
Who should I contact if I have a query with the delivery with my order?
If you have a specific query please email orders@spinalproducts.co.uk or telephone our Customer Services Team on 01254 619000 quoting your order reference and our team will be more than happy to assist.
If I order more than one item will they be delivered together?
We try wherever possible to deliver orders with multiple items together, however occasionally circumstances can dictate that such orders maybe split over one or more deliveries.
Who will deliver my order?
The majority of orders dispatched will be delivered by a national carrier however occasionally Royal Mail maybe used as our preferred carrier for smaller, less heavy consignments.
Will I need to sign for my order?
Yes, with the majority of deliveries an acceptance of delivery signature will be required by the carrier from the recipient.
When can I expect my order to be dispatched?
We have always prided ourselves on our dispatch and delivery services therefore we aim to dispatch your order as quickly as is possible and to deliver your item(s) within two/three working days.
Larger, heavier items; and those that are manufactured to order such as Mattresses can incur longer dispatch and delivery schedules.
We do not dispatch on Saturdays, Sundays or Bank Holidays as our office and warehouse are closed